The following is information that will hopefully answer any questions you may have concerning
Shipping, Privacy & Liability, if you have a specific question that is not covered by the following
information, please call: 1-800-500-8561.


    Contact Info:
    Toll-Free:  1-800-500-8561
    Email:  info@cheetahprinting.com
    Fax:  417-679-2858

    
Phone Orders
    
If you have questions about products, the ordering process, don't want to put a credit card over the internet, or  the phone is just the
     most convenient way, we understand. We just want you to get what you Want! Give us a call and we'll be happy to take your order over the
     phone. Our toll-free phone number is (800) 500-8561 inside the United States.  We're here from 8:00 a.m. until 6:00 p.m. Monday through
    Friday, Central Standard Time
.

    
Production time for BIC Pens
     Normal orders (no express service of any kind) generally take 7 full working days to get to your door.

     Production time for SOUVENIR Pens
     Orders generally take 1 1/2 - 2 weeks to get to your door.

     Production time for CLOSEOUT Pens
     Orders generally take 2 weeks M/L to get to your door.
     



Shipping Options
Continental United States Only

  
  UPS Ground

  (Standard delivery method for all products)
  2-5 Days depending on location
  
 
UPS Blue (2- Day Air)
 
(Please call for a quote)
  Guaranteed delivery by the end of the second business
  day to every address coast to coast.
  UPS Red (Standard Overnight Express)
 
(Please call for a quote)
  Guaranteed delivery by 5:30 p.m. in the 48 contiguous
  states depending on the commercial destination.
  Residential destinations guaranteed delivery by the end
  of the day.

     Terms & Conditions

     Shipping limits of liability
     CHEETAH PRINTING does not assume responsibility for time delays in transit. Any claims concerning loss, delayed, or damaged merchandise
     must be made directly to carrier.  
     
    
Disclaimer
     Products and logos shown on this web site appear only to illustrate the basic products and ability to include messages and art on them, but are
     never intended to suggest that the imprints were designed by cheetahprinting.com. We accept all copy and other materials submitted by the
     customer for use by the factory in producing items ordered on the basis that they are submitted in full compliance with all laws regarding trademark,
     service mark, copyright, etc. We will not accept liability for any infringements.

     Legal
     INFORMATION ON THIS WEB SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OR TERM OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
     NOT  LIMITED TO, ANY IMPLIED WARRANTIES OR TERMS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
     ALL SUCH IMPLIED TERMS AND WARRANTIES ARE HEREBY EXCLUDED.

     BY ACCESSING THIS WEB SITE YOU AGREE THAT CHEETAHPRINTING.COM WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL
     LOSS ARISING FROM THE USE OF THE INFORMATION AND MATERIAL CONTAINED IN THIS WEB SITE, OR ANY OTHER HYPERLINKED WEBSITE, 
     INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER, EVEN IF WE ARE EXPRESSLY
     ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    
The above exclusions and limitations apply only to the extent permitted by law.

     The copyright in the material contained in this web site belongs to CHEETAHPRINTING.COM,  partners, divisions or its licensors.  All trademarks
     and other copyrighted materials are the property of their owners and are used with permission.  

     Privacy Policy
     We're committed to protecting the privacy of our customers. Cheetah Printing will NOT share your information with any third party EVER.  It's
     strictly between you and us. We respect your privacy.

     
Sales Tax for BIC & Souvenir pens
     With the exception of orders shipped to Missouri, All orders are tax-free.

     Return Policy
     Return authorization is required from Cheetah Printing for any returned merchandise. We cannot refund or exchange used Golf Balls, Pens
     or special order merchandise. Once you have used or played new items, or have used the product, it is no longer considered new merchandise.
     Please email or call prior to returning any merchandise. Call 1-800-500-8561. Cheetah Printing will refund only the full purchase amount for
     unused products. Refunding for merchandise is at the sole discretion of Cheetah Printing. Any item that has been personalized and cannot be resold
     or refurbished for resale will not be refunded if we find the reason for return is frivolous or without proper justification or reason.  All shipping and
     handling fees will be excluded from any refund given.

     Examples of grievances that would not warrant a refund or replacement:
     1.) Just not exactly what I expected.
     2.) Color of product is not exactly what I though it would look like, or does not exactly match the picture
     shown on the website.
     3.) Product was not delivered on time.
     4.) The layout of the imprint that I approved doesn't look good now that I see it on the actual product.
     These are just a few examples of possible grievances that would not constitute a refund or replacement. We are very easy to work with and if you
     have a problem with the products that you received, we will do whatever we can to make it right.
     
     Warranty Issues
     All products purchased from Cheetah Printing are covered by the original manufacturer's warranty. If you have any other question, please email  
     or call 1-800-500-8561. In the event that your golf balls, pens or special purchase item is defective (within 30 days of purchase) we will have your
     defective product picked up by UPS or FedEx (No Charge). Cheetah Printing will then ship replacement products UPS or FedEx ground service
     (No Charge). After 30 days has expired, you are responsible for the shipping and handling fees for returning your defective merchandise to
     Cheetah Printing for warranty service. Once your return is received, we will replace your purchased products with a new product in accordance
     with the golf ball or pen manufacture's warranty policy.Cheetah Printing will then ship your replacement products to you UPS or FedEx ground
     service free of charge.


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